1. Information We Collect
We collect information you give us directly — your name, phone number, email address, delivery address, and order details — when you create an account, place an order, subscribe to our newsletter, or contact us. We also automatically collect limited technical data such as your device type, browser, and the pages you visit, to keep the store secure and improve your experience.
2. How We Use Your Information
We use your information to process and deliver your orders, send order confirmations and delivery updates, provide customer support, process payments and prevent fraud, and improve our products and website. With your consent, we may also send you news about new arrivals and offers — you can unsubscribe at any time.
3. Cookies & Tracking
Our website uses cookies and similar technologies to remember the items in your shopping bag, save your language preference, measure traffic, and improve performance. You can disable cookies in your browser settings, though some features — such as the shopping bag — may not work as intended.
4. Sharing Your Information
We never sell your personal data. We share it only with trusted service providers who help us run the store — payment gateways (such as KNET and MyFatoorah), delivery companies, and IT providers — and only to the extent needed to fulfil your order. We may also disclose information where required by the applicable laws of the State of Kuwait.
5. Data Security
We apply industry-standard safeguards to protect your data. Payment details are processed over encrypted connections by certified payment providers and are never stored on our own servers.
6. Data Retention
We keep your personal data only as long as necessary to fulfil your orders, comply with legal, tax, and accounting obligations, and resolve any disputes. You may ask us to delete your account and associated data at any time.
7. Your Rights
You have the right to access, correct, update, or delete your personal data, and to withdraw your consent to marketing communications. To exercise any of these rights, contact us at info@piccadillykw.com and we will respond within a reasonable time.
8. Changes & Contact
We may update this Privacy Policy from time to time; the latest version will always be available on this page. If you have any question about how we handle your data, please email info@piccadillykw.com.
